I'm not receiving push notifications. What should I do?

Possible reasons include:
 

  • Push notifications have been disabled in the app settings.
    In the side menu, tap "Settings" and enable the "Push notifications" setting.

  • Push notifications have been disabled on the device.
    On the device, go to Settings — Notification Center ("Notifications" for iOS 6) — ICQ. Select "Banners" and enable all of the sliders (see the figure).
     



  • Push notifications are now enabled in the app and on the device.
    In the app's side menu, tap "Settings", disable "Push notifications", and turn them on again.

Have not found a useful answer?
Contact ICQ support