My friends can't write to me. The messages don't reach me.

Possible reasons include:

  • The contact sending you a message is in your ignore list.
    To restore a contact, go to Profile — Ignored Contacts and restore the contact.
     
  • There is no Internet connection on the sending or receiving ends.
    Verify that there is an Internet connection.
     
  • The message is being sent to the wrong recipient.
    Verify that the UIN that the message is being sent to matches the UIN of the recipient.

If your problem does not fit these reasons, please contact technical support through the "Write to a Developer" form.

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